AI Reference Chatbot at the University of Calgary Library
OCLC, an international library services company, organized a webinar in November 2024 that showcased a chatbot project of the University of Calgary Library:
"In 2021, the University of Calgary Libraries launched a multilingual reference chatbot by leveraging a commercial product that combines a large language model (LLM) with retrieval-augmented generation (RAG) technology. The chatbot is trained on the library’s own web content, including LibGuides and operating hours, and is accessed from the library’s website."
"In a Works in Progress webinar hosted by the OCLC Research Library Partnership (RLP) on 20 November 2024, University of Calgary Library staff discussed the creation and implementation of the AI reference chatbot and shared lessons learned."
Labels: IT trends