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LiveJournal Support
Welcome!
Welcome to the LiveJournal community support center. Listed below are some of the most frequent questions people ask. If you don't find what you're looking for, you can submit a support request below.
Known Issues:
At any time, you are welcome to check out the status page LiveJournal maintains on a seperate server.
IMPORTANT INFORMATION:
We are not accepting support requests in the customization category at this time. Existing requests in the customization category will be answered and dealt with in the same manner as before. LiveJournal is under heavy site and database load. Because of
this, many aspects of the site will have problems intermittently. Posts
may not appear immediately, errors may appear when commenting or
attempting to read an entry, and site features may not function. New servers are on the way to help fix these problems -- be patient! Please do not open a support request regarding these issues, as we are working as quickly as we can. Watch http://status.livejournal.org for updates. We've recently changed the security structure of our login process, and now some users are having problems remaining logged in. We're aware of the problems, and are working on fixing it. Please see this post in  news for more information LiveJournal is currently working on translating the site for internationalization purposes. If the site displays in a language other than the one you prefer, please choose the correct language here. Support volunteers cannot give out invite codes. If you are interested in creating a LiveJournal, you need to either know someone with an existing account, or you must create a paid account. The invitation codes are a solution to the massive popularity of livejournal.com, and if the policy ever changes, it will be announced in news. Also: Once an invite code is used, it cannot be returned to you. Invite codes are a one-time-use only item. Recently, the number of stolen accounts has risen
dramatically. To combat this, LiveJournal has implemented password quality
checking for all users. If you have received an error that your password
is easily guessed, please visit FAQ 18 for password change information. Further information can be found
at this post in news.
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Have a question?
| 1. Check the Known Issues in the box above. |
| 3. Ask the Support Team, if you still need help: |
Just fill out a Support Request form.
LiveJournal's team of volunteer helpers is at work around the clock answering users' questions. |
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Support Areas
Here are the three major things you can do here in the support area.
- Read the Frequently Asked Questions
Try and solve the problem first by yourself before asking other people. You'll probably get the answer faster, too!
- Ask a question
Is your question not in the FAQ? Click "Ask a question" and you can submit a new support request and somebody in the LiveJournal community will read it and get back to you with an answer. If they don't help you, your support request stays open until somebody does help and you confirm that your problem is solved.
- Help somebody out
Got some extra time on your hands? Help out a LiveJournal user that has an open support request. Users that help other users out will get "support points" that will show up on your userinfo page. There are multiple reasons for helping other users out:
- Just to be nice
- To get points just for fun and competition
If you're curious, check out the list of high scores, showing who helps the most.
If you want to be notified when new support requests come in, set your notification settings.
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