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LiveJournal Support
Welcome!
Welcome to the LiveJournal community support center. Listed below are some of the most frequent questions people ask. If you don't find what you're looking for, you can submit a support request below.
Known Issues:
At any time, you are welcome to check out the status page LiveJournal maintains on a separate server.
IMPORTANT INFORMATION:
The "checkfriends" protocol has been temporarily disabled for free users. There's a popular client that isn't obeying our protocol, and in doing so, it's spiking server load. It's been disabled until we can enforce the protocol limits. This means that your client's icon will no longer flash when your friends make an update, until this is re-enabled. A change was made recently to LiveJournal's HTML cleaner, which strips harmful code from entries, comments, and styles before it is sent to your browser. If you have used invalid HTML in your entries or style, your journal may not appear properly. You will need to correct the HTML you have used in order for your journal to appear properly again. Support volunteers cannot give out invite codes. If you are interested in creating a LiveJournal, you need to either know someone with an existing account, or you must create a paid account. The invitation codes are a solution to the massive popularity of livejournal.com, and if the policy ever changes, it will be announced in  news. Also: Once an invite code is used, it cannot be returned to you. Invite codes are a one-time-use only item.
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Have a question?
| 1. Check the Known Issues in the box above. |
| 3. Ask the Support Team, if you still need help: |
Just fill out a Support Request form.
LiveJournal's team of volunteer helpers is at work around the clock answering users' questions. |
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Support Areas
Here are the three major things you can do here in the support area.
- Read the Frequently Asked Questions
Try and solve the problem first by yourself before asking other people. You'll probably get the answer faster, too!
- Ask a question
Is your question not in the FAQ? Click "Ask a question" and you can submit a new support request and somebody in the LiveJournal community will read it and get back to you with an answer. If they don't help you, your support request stays open until somebody does help and you confirm that your problem is solved.
- Help somebody out
Got some extra time on your hands? Help out a LiveJournal user that has an open support request. Users that help other users out will get "support points" that will show up on your userinfo page. There are multiple reasons for helping other users out:
- Just to be nice
- To get points just for fun and competition
If you're curious, check out the list of high scores, showing who helps the most.
If you want to be notified when new support requests come in, set your notification settings.
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