"Results – One network had 62,000 contacts in the system and 5,000 companies after only three months in operation. A Spoke Software customer integrated its technology with Pivotal, which increased the adoption rate of the SFA implementation. A consulting company said that installation and data capture were painless and the installation took only a matter of days."

– Improving SFA Effectiveness, Part 2: Social Networking Wednesday, October 29, 2003
Laura Preslan – AMR Research