LiveJournal Support
Welcome!
Welcome to the LiveJournal community support center. Listed below are some of the most frequent questions people ask. If you don't find what you're looking for, you can submit a support request below.
Known Issues:
Many users have reported problems with comments -- comment counts are incorrect, comments are displaying on the wrong posts, or replying to comments is returning an error message. The problem is being worked on and will be fixed as soon as possible.
Accounts using the new S2 Style System might encounter a display error on their friends page such as Can't use string ("") as a subroutine ref. The problem is being worked on and will be fixed as soon as possible.
Many Internet Service Providers are blocking LiveJournal comment email as "spam". If you are not receiving your comment emails, please see Where are my comment notification emails? for further information, and then contact your email provider.
If you are opening a Support request regarding your journal or friends page not appearing to update properly, please clear your browser cache before opening a request and see if that resolves the problem.
LiveJournal has changed its default site scheme to the new XColibur layout, as described in
news. If you'd like to use the old version, you can change your site options by going to siteopts.bml.AOL users who are using Macintosh computers and either Internet Explorer or AOL's own web browser are reporting that sections of the comment form are not appearing properly for them. Developers are investigating the problem. If you are experiencing this problem, you may be able to comment by using a different browser, or by going to the Site Options page and selecting an alternate site scheme.
The "checkfriends" protocol has been disabled for free users. There's a popular client that isn't obeying our protocol, and in doing so, it's spiking server load. It's been disabled until we can enforce the protocol limits. This means that your client's icon will no longer flash when your friends make an update, until this is re-enabled.
Support volunteers cannot give out invite codes. If you are interested in creating a LiveJournal, you need to either know someone with an existing account, or you must create a paid account. The invitation codes are a solution to the massive popularity of livejournal.com, and if the policy ever changes, it will be announced in
news. Also: Once an invite code is used, it cannot be returned to you. Invite codes are a one-time-use only item.
Thank you, and sorry for any inconvenience.
At any time, you are welcome to check out the status page LiveJournal maintains on a separate server.
IMPORTANT INFORMATION:
Have a question?
1. Check the Known Issues in the box above.
If there's a problem affecting most of LiveJournal, everything that Support volunteers know about it will be posted in the Known Issues box.
2. Check out the FAQs to see if your answer's already there.
The Most-Requested FAQs
- How do I validate my email address? It says I'm currently not validated!
- What are the LiveJournal-specific tags? What do they do?
- How do I add images to my journal entries?
- How many invite codes can I generate?
- How do I add a link to another journal or another web site in my entry?
- How do I change what my comments links say?
- How do I add a background image?
- How do I control who can read my journal entries? What are security settings?
- What are the different account types?
- How do I generate my invite codes? How do I invite someone else to join LiveJournal?
- How do I make text bold, italic or centered?
*
Or, select the category you're having trouble with:
- About LiveJournal
- Site Navigation Features
- Accounts
- Paid Accounts
- Journal Entries
- Troubleshooting
- User Picture Icons
- Comments
- Friends & Security Levels
- Communities (for members)
- Community Management (for maintainers)
- Customization
- Style System 2
- Embedding (placing your journal into your home page)
- To-Do List
- Syndication (RSS)
- Client Software
- Conflicts With Other Users
- Working With External Sites
You can also read the entire FAQ.
Support Areas
Here are the three major things you can do here in the support area.
- Read the Frequently Asked Questions
Try and solve the problem first by yourself before asking other people. You'll probably get the answer faster, too! - Ask a question
Is your question not in the FAQ? Click "Ask a question" and you can submit a new support request and somebody in the LiveJournal community will read it and get back to you with an answer. If they don't help you, your support request stays open until somebody does help and you confirm that your problem is solved. - Help somebody out
Got some extra time on your hands? Help out a LiveJournal user that has an open support request. Users that help other users out will get "support points" that will show up on your userinfo page. There are multiple reasons for helping other users out:- Just to be nice
- To get points just for fun and competition
If you're curious, check out the list of high scores, showing who helps the most.
If you want to be notified when new support requests come in, set your notification settings.
