in Brighton, more so than any other UK city outside London (i think), there is ridiculous demand for housing. the population is transient, maybe it’s a place to spend a year or so, but the feeling here is that people move on, or will move on, or have already moved on (and been replaced by new people).
as a consequence, the lettings market is ridiculously buoyant, a lot of people rent houses here, probably because property is so damn expensive. and it seems, for whatever reason, that the majority of property is let via agencies, of which there are probably hundreds.
unlike estate agents, the market for letting agencies is totally unregulated. how many stories have i heard about people getting done over by their agents? too many. and as a consequence, there seems to be no rules by which they play.
take the example of the new flat i am moving in to. let from outlet sales & lettings, or so we thought when we looked around the property. great, we like it. let’s pay a holding deposit.
the deposit is paid immediately, and then we find out that actually maybe they want a tenant to move in before we’re willing to move. what do you mean maybe? well, the property isn’t actually let by outlet, but by another agency, they’re just helping to market it. great.
so another agency gets involved (i’m not mentioning them for fear of retribution, as they’ll be looking after my house for the next 12 months!), and yes - they want us to move earlier. but i’ve paid a deposit, the house remains on the market despite the fact that we were told by the agency who we thought we were dealing with that a holding deposit would take it off the market.
so on it goes. we eventually negotiate a move in date which is a bit more realistic, but still has huge overlap with my current place. oh well. then outlet decide to let us know that actually they advertised the price wrong too, and it’s another £25 a month. what can i do? absolutely nothing, if i want the house, i have to accept - because they say, despite the fact they made a mistake, the rent is payable to another agent and so they can’t reduce it to apologise.
once again, as customer i am left with very few rights, the agents have just negotiated on their terms, what they want, what exactly is the point in me paying rent on 2 properties when i am on holiday and therefore don’t need either? why did they accept my deposit before they had even decided whether to accept?
so i guess i’ll just sweep it under the carpet, like every other person who rents their home in brighton, and pretend that i’m not spending £300 on absolutely nothing (that’s £60 referencing fee, £50 for them to print a contract for me to sign (both + VAT) and £160 odd rent when i can’t even move in). grr