We consider communication with our customers to be one of the most important aspects of our business. Because of this we keep a public weblog of our very own. Here you will find news and information not only about our company but the blogging world in general.
Today through this weekend we will be doing a lot of work on the helpdesk that may cause some delays in answering tickets. If you think we have neglected your ticket please be patient. We will be answering tickets as quickly as we can. Thank you for allowing us to take this time to improve the services we offer!
Fixed: Just run http://www.yoursite.com/wp-admin/upgrade.php after Fantastico upgrades the files. For some reason Fantastico only upgrades the file portion of Wordpress to 1.2 and not the database. Running upgrade.php after the Fantastico upgrade will fix the problem.
There is currently an issue with upgrading Wordpress installations to 1.2 via Fantastico we advise all users to upgrade manually (or submit a ticket and let us do it) instead until this has been resolved. We have reported the bug to the Fantastico team and are waiting for a new release.
The SSL connections to our support and billing centers have been finicky over the last few days but the problem has been resolved. If you tried to enter a ticket, signup for a new account, or pay your bill and encountered trouble please try again. Thank you!
Fantastico has been upgraded and the newest versions of several applications have been installed including Wordpress 1.2. For those of you that were waiting to upgrade to 1.2 or install a fresh copy, now is the time!
Resolved: As of the morning of June 14 we have happily migrated our office to a new business broadband provider.
This week we’ve been experiencing internet connectivity issues from our office which has caused unusual delays activating new accounts and answering support tickets. Normal server performance has not been affected. We are very sorry for the inconvenience and have taken steps to switch to a new business broadband provider within the next week. Thank you for your patience!
Since we launched over a year ago we’ve been very generous with the services we offer, giving free hosting to anyone who asked with little to no justification required. We have even hosted some large commercials sites that for reasons we cannot ascertain could not or would not pay for hosting. While we enjoyed being able to offer service to those in need, a Q1 audit of our expenses showed that perhaps we were being too generous. At that time we made the very difficult decision to convert some of our free hostsees to a paid model while allowing those truly in need to remain.
Between May 1 and May 6, 2004 those affected by this shift in policy were informed and all those who requested a quote were given one based on their needs as well as a 25% discount. Everyone was given until June 1, 2004 to either decide to stay with us or make arrangements elsewhere. Of course we continued to provide service and support until that time.
There is a lot of inaccurate information concerning this floating around generated by unhappy people who decided to ignore our requests and refused to come to an amicable solution within the given timeframe. As we are deeply committed to the community we felt it more than necessary to explain not only our situation but our continued support of our free clients as well.
We treasure what you have helped us build and would never have made a decision like this without the most careful of considerations. Thank you for your continued support.
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