FSP 1.1

BART to SFO: no schedules posted

Why passengers shun SFO-BART connection

I have read a number of reports, including
one on the Mercury News (Page 1, 2004 July 04),
expressing concern about the low ridership on the BART extension to
San Francisco International Airport. Based on a few personal
attempts to use it, I find this unsurprising. It reflects on BART
and Caltrain management, but not on the need or demand for public
transportation in the Bay Area.

From what I saw, the actual BART trains work well. But the details
beyond that seem to be designed to discourage ridership.

Arriving airline passengers need to buy a ticket from a machine
which gave me $3.50 in nickels in change, after finally figuring out
how to get change at all. Passengers are then made to wait for a
BART train which, in my experience, is timed to just miss the
Caltrain connection. During some popular arrival times this can be
followed by a lengthy wait for Caltrain, after buying another
ticket. And I couldn't even find the schedule posted at the airport.

I'm happy to see a BART connection to the airport. But the
unpredictable schedule and ticketing system are making the system
unusable.

Hans-J. Boehm
Palo Alto

Published Saturday, July 10, 2004, in the San Jose Mercury News
Letters to the Editor

Century Building, Saint Louis

Save the Century has its own website.
Previously: Save the Century Building, part 1.