Submit Support Request

Known Issues:

At any time, you are welcome to check out the status page LiveJournal maintains on a separate server.

IMPORTANT INFORMATION:

If your journal has incorrectly been marked as being owned by someone under the age of 13, please go through the age verification process you are being prompted to. If for some reason you cannot, please send email to support@livejournal.com. We ask for your patience while we investigate each individual report; you will not receive an immediate answer.
Users who incorrectly answer a captcha (security code) the first time will subsequently receive an error that their answer is incorrect every time following. Please refresh the page until a new code is displayed to resolve this problem.
Many Internet Service Providers are blocking LiveJournal comment email as "spam". If you are not receiving your comment emails, please see Where are my comment notification emails? for further information, and then contact your email provider.
If you are opening a Support request regarding your journal or friends page not appearing to update properly, please clear your browser cache and see if that resolves the problem before opening a request.

From here you can ask a question about LiveJournal. Make sure you've already checked the Frequently Asked Questions.

Your name:

Are you a LiveJournal user?

	Yes.
	Username: Password: (Replies to your request will be sent to the e-mail address associated with your LiveJournal account)
	No.
	Your email address: (not shown to the public)

Problem Area
Select what in particular you're having a problem with:

Problem summary
Enter a descriptive one-line summary of the problem you're having. A good example would be "Client crashes in friends dialog". A bad example would be "URGENT! plz hlp me!!!! THX!!!".

Problem
And finally, enter your support request. If you want an intelligent fast answer, please provide as much detail as possible. The only rule is do NOT GIVE OUT YOUR PASSWORD because many people could read this request, not just LiveJournal staff.

Done?
When done, press .

Back to the support area.

Submit Support Request

Known Issues:

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