LiveJournal Support
Welcome!
Welcome to the LiveJournal community support center. Listed below are
some of the most frequent questions people ask. If you don't find
what you're looking for, you can submit a support request below.
Known Issues:
At any time, you are welcome to check out the status page LiveJournal maintains on a separate server.
IMPORTANT INFORMATION:
Memories may be temporarily disabled during times of high database load. This is a temporary workaround and memories will be available again as soon as possible.
Users who incorrectly answer a captcha (security code) the first time will subsequently receive an error that their answer is incorrect every time following. Please refresh the page until a new code is displayed to resolve this problem.
Many Internet Service Providers are blocking LiveJournal comment email as "spam". If you are not receiving your comment emails, please see Where are my comment notification emails? for further information, and then contact your email provider.
If you are being randomly logged out of LiveJournal, please follow the instructions outlined in the FAQ before opening a request.
If your journal or friends page is not appearing to update properly, please clear your browser cache and see if that resolves the problem before opening a request.
Have a question?
Before you open a Support request, please take the following steps. This will let you get the fastest answer possible.
1. Check the Known Issues in the box above.
If an issue is listed in the Known Issues box, please do not open a Support request about it. LiveJournal Support volunteers and LiveJournal administrators update the issues list with as much information as we have available. Opening a Support request will not provide any additional information.
2. Check the offsite system status page.
If you are unable to reach LiveJournal, or if your journal is giving you error messages, check the offsite status page for any system-wide outages. Again, if an issue is listed on the offsite status page, there is no need to open a Support request about it.
3. Read the LiveJournal FAQs to see if your question is already covered.
The vast majority of our Support requests can be answered by a FAQ. You will receive an answer much more quickly if you check the FAQ for your answer first.
Below are listed all the FAQ categories, with the most commonly-asked questions highlighted for your convenience. If your question isn't listed, click on the "more questions" link to see the full listing of FAQs for that category. You can also see the entire FAQ with FAQ titles, if you can't find what you're looking for.
Select the area you want to know more about:
About LiveJournal
Basic facts about what LiveJournal is, how it got started, and what you can do to help.
Site Navigation Features
How to navigate around LiveJournal, how to find things you're looking for, and what some of the nifty site features are.
Accounts
How to get started using LiveJournal and how to manage your account once you've started one.
Paid Accounts
Details the benefits of having a LiveJournal paid account, and how to use those benefits once you have one.
Account Payments
How to pay for your LiveJournal account and how to resolve some common payment errors.
Journal Entries
How to create, style, edit and delete individual journal entries.
Troubleshooting
What to do if something isn't working.
User Picture Icons
How to create, upload and manage your user picture icons.
Comments
How to read and manage comments to your entries.
Friends and Security Levels
The LiveJournal friends system -- what it is, how to use it, and how to get the most out of it.
Communities
Everything about finding, joining, and posting in an existing LiveJournal community.
Community Management
For community maintainers: how to manage a LiveJournal community.
ScrapBook
Everything having to do with ScrapBook, LiveJournal's photo hosting system.
Customization
Basic information on changing the way your journal looks, including how to select which style system is right for you.
Style System 1
How to customize your journal using Style System 1, which is controlled by overrides.
Style System 2
How to customize your journal using Style System 2, which is controlled by the Customization Wizard.
Embedding
How to put your journal into your homepage.
Syndication (RSS)
How to use LiveJournal's syndication (RSS) system to create, manage, and read syndicated content from another website on your Friends page.
Clients
Third-party programs that allow you to update your LiveJournal account without needing a web browser.
Conflicts With Other Users
What to do if you're having a problem with another user on LiveJournal, or want to learn more about the Terms of Service.
Working With External Sites
Information on how LiveJournal interacts with other sites on the Internet.
4. Open a Support request.
If you absolutely can't find the answer to your question, or you're confused and need help, you can open a new Support request and one of the LiveJournal Support team will get back to you as soon as possible.
Support Areas
Here are the three major things you can do here in the support area.
- Read the Frequently Asked Questions
Try and solve the problem first by yourself before asking other people. You'll probably get the answer faster, too!
- Ask a question
Is your question not in the FAQ? Click "Ask a question" and you can submit a new support request and somebody in the LiveJournal community will read it and get back to you with an answer. If they don't help you, your support request stays open until somebody does help and you confirm that your problem is solved.
- Help somebody out
Got some extra time on your hands? Help out a LiveJournal user that has an open support request. Users that help other users out will get "support points" that will show up on your userinfo page. There are multiple reasons for helping other users out:
- Just to be nice
- To get points just for fun and competition
If you're curious, check out the list of high scores, showing who helps the most.
If you want to be notified when new support requests come in, set your notification settings.
