LiveJournal Support
Welcome!
Welcome to the LiveJournal community support center. Listed below are some of the most frequent questions people ask. If you don't find what you're looking for, you can submit a support request below.
Known Issues:
At this time, the following known issues may be still affecting the site following our data center move:
- Outgoing email (such as comment notifications or payment receipts) delayed or missing
- Text messaging through LiveJournal causes an error
- Userpics or ScrapBook images being slow to appear or load
lj_maintenance and our external status page for more updates to this situation.Users who have enabled domain forwarding on their account were contacted by email, recommending that they adjust their settings. If you have questions about how to use a CNAME record rather than an A record, please contact your domain registrar for help. LiveJournal's new IP address is 204.9.177.18.
If you have received a message that your password is too easy to guess and you should change it, please read How do I choose a secure password? How do I keep my account secure? and then change your password as soon as possible. Your new password must include at least one number or symbol.
LiveJournal's test server is currently offline. This affects developer resources such as Goathack, Zilla, and test.livejournal.org. Site maintainers will be restoring this server as soon as possible, but as priority is on the data center relocation at this time, it may take a few weeks for the test server to return. Thank you for your patience in the meantime.
If you have noticed your S2 style has changed to Generator, do not change any of your customization settings. If you keep your journal on Generator for a day or so, these settings will likely revert to normal. However, if you adjust your customizations, you may not be able to recover your original settings. This issue's cause is still being investigated, and we apologize for any annoyances resulting from this situation.
At any time, you are welcome to check out the status page LiveJournal maintains on a separate server.
IMPORTANT INFORMATION:
Thank you, and sorry for any inconvenience.
Last updated on 22-Nov-2005 10:03pm PST by burr86
Have a question?
Before you open a Support request, please take the following steps. This will let you get the fastest answer possible.
1. Check the Known Issues in the box above.
If an issue is listed in the Known Issues box, please do not open a Support request about it. LiveJournal Support volunteers and LiveJournal administrators update the issues list with as much information as we have available. Opening a Support request will not provide any additional information.
2. Check the offsite system status page.
If you are unable to reach LiveJournal, or if your journal is giving you error messages, check the offsite status page for any system-wide outages. Again, if an issue is listed on the offsite status page, there is no need to open a Support request about it.
3. Read the LiveJournal FAQs to see if your question is already covered.
The vast majority of our Support requests can be answered by a FAQ. You will receive an answer much more quickly if you check the FAQ for your answer first.
Below are listed all the FAQ categories, with the most commonly-asked questions highlighted for your convenience. If your question isn't listed, click on the "more questions" link to see the full listing of FAQs for that category. You can also see the entire FAQ with FAQ titles, if you can't find your answer in this list printed here.
Can't find it? Search the FAQs!
Note that the search feature is still in beta testing and under development, but it just may find you what you're looking for.
Select the area you want to know more about:
- How do I change the appearance of the main LiveJournal pages?
- What are "Memories"? How do I use this feature?
- How does my Calendar work?
- How do I find people on LiveJournal?
- How do I create an account? How do I get started?
- How do I delete/undelete my entire journal?
- How do I validate my e-mail address?
- How do I retrieve a forgotten username or password?
- How do I alter the appearance of my text? How do I make text bold, italic or centered?
- How do I add images to my journal entries, user bio or comments?
- How do I add a link to another journal or another web site in my entry?
- How do I use an lj-cut? What are the other LiveJournal-specific tags?
- How do I edit or delete a journal entry I wrote?
- Why am I having problems accessing pages on LiveJournal? What is "read-only" mode?
- Why can't I see the most recent version of a page? Why is my journal or friends page not updating?
- Why am I being logged out of LiveJournal? What can I do to solve this problem?
- Why does LiveJournal display incorrectly in my browser?
- What are user pictures? How do I upload them?
- How can I buy more space for user pictures?
- Why are there errors when I try to upload a user picture?
- Where can I find user pictures? How do I give credit for a user picture?
- What are comments? How do I enable/disable message boards?
- How do I ban/unban a user from commenting in my journal?
- How do I control who can post comments in my journal?
- How do I mark a comment as spam? What does this option do?
- What is OpenID commenting? How do I use it?
- What is LiveJournal's Friends system? How do I use it?
- What are custom friends groups? How do I use them?
- How do I control who can read my journal entries? What are security settings?
- If someone lists me as a Friend will they see my Friends-Only or Private entries?
- What is a community?
- How do I find a community?
- How do I join a community and read its entries on my Friends page?
- How do I edit or delete an entry in a community?
- How do I create and manage a community?
- What are the various membership and posting settings for communities?
- How do I add users and grant posting access to my community?
- How do I remove or ban a member of my community?
- What can I do if a community maintainer has abandoned their community?
- How do I customize the look of my journal or community?
- How do I switch my journal between S1 and S2? Which should I use?
- How do I add background music?
- How do I change the font used for my entire journal?
- How do I change what my comments links say?
- How do I add a background image in S1?
- Where do I go to learn more about S1 customization?
- How do I customize my journal using S2?
- How do I add a background image in S2?
- How do I add a "Blurb" or Free Text to my journal?
- Which options are supported by each public S2 layout?
- Where can I get an RSS or Atom feed of my journal?
- How do I create a new syndicated account or add an existing one to my Friends list?
- How do I add my friend's journal from a different journal site to my Friends list?
- How do I contact the Abuse Team?
- Someone is harassing me! What steps should I take?
- Can I force someone to remove me from their Friends list?
- Someone on LiveJournal is infringing on my copyright. What should I do?
- What are LiveJournal's policies regarding commercial activity, spam, and other forms of promotion?
- How do I add my journal to my IM profile?
- What can I do to help stop my journal from ending up on search engines?
If you absolutely can't find the answer to your question, or you're confused and need help, you can open a new Support request and one of the LiveJournal Support team will get back to you as soon as possible.
Support Areas
Here are the three major things you can do here in the support area.
- Read the Frequently Asked Questions
Try and solve the problem first by yourself before asking other people. You'll probably get the answer faster, too! - Ask a question
Is your question not in the FAQ? Click "Ask a question" and you can submit a new support request and somebody in the LiveJournal community will read it and get back to you with an answer. If they don't help you, your support request stays open until somebody does help and you confirm that your problem is solved. - Help somebody out
Got some extra time on your hands? Help out a LiveJournal user that has an open support request. Users that help other users out will get "support points" that will show up on your userinfo page. There are multiple reasons for helping other users out:- Just to be nice
- To get points just for fun and competition
If you're curious, check out the list of high scores, showing who helps the most.
If you want to be notified when new support requests come in, set your notification settings.
