To recover your password for CNBC.com click here.

The most common cause of a pause or stop is Internet traffic congestion. There is a limit to the amount of information able to pass through your Internet connection, and if you exceed this, the player will "buffer" the data until it can pass.

CNBC.com allows the email of videos to others or the copy and paste of a selected videos URL. Simply click on the share button next to any video of interest on the video page. Please note that CNBC.com videos are available for free for 6 months.

Pop-up blockers may prevent a video player from opening. Setting your pop-up blocker to allow pop-ups from CNBC.com will fix this problem. Many pop-up blockers can be modified via a "settings," "options," or "block/allow" button.

A browser cookie is a small text file placed on your computer by a Web site you visited. Some Web sites use browser cookies to recognize repeat users. This helps repeat users bypass login or registration pages.

Cookies are not programs. They cannot damage your system or files. Generally, cookies work by assigning a unique number to each user that has no meaning outside the site that placed the cookie. In other words, you are not identified personally; we only track number randomly assigned to you.

Poor audio can result from multiple sources. Internet traffic congestion is the most common cause of pauses or stops, though high CPU usage on your computer or low speed connections can also result in similar issues.

Receiving no audio transmission is generally an indicator that your speakers or system volume have been muted. Make sure that your audio is enabled and that both your system volume and Windows Media Player volume have the "mute" function disabled.

Windows

Microsoft Windows®: 2000 with Windows Media Player 9+ or XP with service pack 2 Microsoft Internet Explorer 6 Windows Media Player 9+ 512 megabytes (MB) of RAM preferred Super VGA (800 x 600) or higher resolution 16-bit sound card Speakers/headphones

A high-speed Internet connection for optimal user experience. Broadband connections include cable Internet, DSL, ADSL, SDSL, T1, Fractional T1's, T3, some satellite Internet connections, and OC3+. Please note that DSL light and wireless connections may experience slower loading if bandwidth is unavailable.

A firewall is software designed to be your first line of defense to prevent hackers and other unauthorized users from accessing your computer and files. If you believe that your personal firewall is blocking transmission of video, please review the information below to allow CNBC video to stream.

Norton Personal Firewall (NPF) or Norton Internet Security (NIS):
Go to Firewall Settings > Set slider to Medium > click Custom Level button and make sure your ActiveX Control Security is set to none.

Norton Personal Firewall (version 2004 or newer):
Go to Settings > Ad Blocking > Turn Off

Norton Internet Security (version 2004 or newer):
Go to Norton AntiSpam > Ad Blocking > Turn Off

Norton Personal Firewall (version 2003 or older):
Go to Internet Zone Control > Trusted > Add CNBC.com to the list of trusted sites.

Norton Internet Security (version 2003 or older):
Under "Settings" locate "Ad Blocking" > switch it to "OFF"

If you have another brand of firewall, adjust any of the above settings per its control interface. Pay particular attention to any Ad Blocking settings, or turn off third-party Ad Blocking software if you have any running.

Some corporate networks and Internet Service Providers block video transmissions by use of a firewall. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or network administrator to see whether a security firewall is blocking video transmission

NASDAQ quotes are real-time and provided by the NASDAQ Last Sale Feed.

CNBC.com provides U.S. stocks and indexes as well as international indexes. Data is delayed at least 15 minutes unless noted with a for real-time snapshots.

All major global indexes are available, please review our Symbol Guide for a complete list. The Symbol Guide can be found on our Investing Tools page. To go there click here.

CNBC.com data is delayed at least 15 minutes unless noted with a for real-time snapshots. Viewers can also change intraday static charts to a tick by tick chart by selecting the STREAM button.

A dashboard page displays all of the Watchlists you have currently setup.

CNBC.com Watchlists are available to registered viewers to track your securities. Symbols are added by entering them into the Enter Symbol(s) text box and clicking on Add.

If you feel a quote of chart is incorrect click on the Contact Customer Care link above and provide as much detail as possible.

Search for stock symbols using the quote search at the top of each page. All major global indexes are available within our Symbol Guide.

To report a broken link please provide the URL of the page that contains the non-working link as well as any additional relevant information. Please utilize the Contact Customer Care link above to relay this information.

You can cancel your CNBC Pro subscription at any time, effective at the end of any paid month. If you have any specific questions or concerns about our cancellation policy, please contact CNBC Customer Care at and we will address them promptly.

To cancel your CNBC Pro subscription please visit our Member Center and select the Unsubscribe option.

Customer refunds will be granted upon request for initial purchase (first time users) only. Such requests must be sent via e-mail to CNBC Customer Care, , within 30 days from the date of sign-up. The amount refunded will be based on the customer's subscription plan. Any requests for refunds after 30 days of initial purchase will not be granted. Previous and repeat CNBC Pro customers are not eligible for refunds. Customers can cancel their subscription to CNBC Pro at anytime by visiting the Member Center. This policy is subject to change at any time and at the sole discretion of CNBC.

CNBC.com accepts the following credit cards: American Express, MasterCard, and Visa. Visa or Mastercard Check Cards or ATM Cards are also accepted.

Typically, this 3 or 4-digit code is located on the back of your card, inside the signature area. Typically the signature panel will have a series of numbers, but only the last 3 or 4-digits make up the CVV2 code.

To update your account information please visit our Member Center. A link to the Member Center is located at the top right of each CNBC.com site page.

Yes. To go to the symbol guide click here.

Yes. To go to the financial glossary click here.

CNBC.com registered users can benefit from a number of CNBC products and services such as CNBC Blogs and comments, as well as tools such as the CNBC Portfolio and Watchlist. With a CNBC.com account, registered users are also just a few clicks away from great premium products like CNBC Pro and the Million Dollar Portfolio Challenge contest.

CNBC Pro provides subscribers with access to over 25,000 video archives as well as three live commercial free video streams.

We at CNBC take your personal security very seriously and have followed best practices to insure your information is protected. Please refer to our Privacy Policy for more details.

A blog is a Web site where entries are made in journal style with the newest entries displayed first. Blogs often provide commentary or news on a particular subject.

A Java plugin is required to view tick by tick charts, streaming updates, and economic indicators at CNBC.com. Should you attempt to view these features without the Java plugin installed, you will be prompted to go to their download center to obtain the required software. CNBC.com will also detect if a Java plugin is not present on your computer and display a message at the top right of the home page next to the Member Center. Please note that plugin dowload may not be sucessful if you do not have administrative rights to your computer. To download the most updated version of Java click here.

A permalink is a permanent link associated with each blog post that allows you to share the entry with others. Clicking on "Permalink" will direct you to a page where you can copy, paste and email the URL. URLs are at the bottom of these pages as well as in the address bar of your browser.

Blog comments are written by our users and selected and posted by CNBC.com editorial staff. Posted comments may be edited by CNBC.com.

There is a link to the Terms of Service at the bottom of every CNBC.com page.

There is a link to our Privacy Policy at the bottom of every CNBC.com page.

SMS alerts are provided for the following shows:

Power Lunch - Text PL to 26221 Mad Money - Text MM to 26221 Fast Money - Text FM to 26221

To setup SMS messaging please follow the following steps.

General Instructions:
From your mobile phone, PDA or wireless device, text FM to 26221

Specific Instructions:
To send a text from your mobile phone:

Go to your main menu and choose Messaging, Text Messages, or something similar. Choose Create New Message, Compose, or something similar. Enter 26221 in the top box, and enter FM in the bottom box. On some phones, you will be prompted to enter the short code first and then enter the keyword on the next screen, whereas other phones also have this two-step process but you enter the keyword first and then the short code second.

To send a text from your Blackberry:

Go into your email, press in the wheel, and choose "Compose SMS" Scroll to the top, choose "[Use Once]", choose "SMS" When you are asked "Which type of address?", choose "Phone" Enter "26221", press in the wheel, choose "Continue" Enter "FM", press in the wheel, choose "Send" When the SMS Alert arrives, it will be shown as being 'From' 26221

You will continue to receive the daily alert at 7:15 pm EST, Monday-Friday.

To setup SMS messaging please follow the following steps.

General Instructions:
From your mobile phone, PDA or wireless device, text MM to 26221

Specific Instructions:
To send a text from your mobile phone:

Go to your main menu and choose Messaging, Text Messages, or something similar. Choose Create New Message, Compose, or something similar. Enter 26221 in the top box, and enter MM in the bottom box. On some phones, you will be prompted to enter the short code first and then enter the keyword on the next screen, whereas other phones also have this two-step process but you enter the keyword first and then the short code second.

To send a text from your Blackberry:

Go into your email, press in the wheel, and choose "Compose SMS" Scroll to the top, choose "[Use Once]", choose "SMS" When you are asked "Which type of address?", choose "Phone" Enter "26221", press in the wheel, choose "Continue" Enter "MM", press in the wheel, choose "Send" When the SMS Alert arrives, it will be shown as being 'From' 26221

You will continue to receive the daily alert at 7:15 pm EST, Monday-Friday.

To setup SMS messaging please follow the following steps.

General Instructions:
From your mobile phone, PDA or wireless device, text PL to 26221

Specific Instructions:
To send a text from your mobile phone:

Go to your main menu and choose Messaging, Text Messages, or something similar. Choose Create New Message, Compose, or something similar. Enter 26221 in the top box, and enter PL in the bottom box. On some phones, you will be prompted to enter the short code first and then enter the keyword on the next screen, whereas other phones also have this two-step process but you enter the keyword first and then the short code second.

To send a text from your Blackberry:

Go into your email, press in the wheel, and choose "Compose SMS" Scroll to the top, choose "[Use Once]", choose "SMS" When you are asked "Which type of address?", choose "Phone" Enter "26221", press in the wheel, choose "Continue" Enter "PL", press in the wheel, choose "Send" When the SMS Alert arrives, it will be shown as being 'From' 26221

You will continue to receive the daily alert at 7:15 pm EST, Monday-Friday.

To stop CNBC SMS messaging for multiple shows please text STOP to 26221. To stop a specific show please follow the instructions below. Your request may take 48 hours to process.

Power Lunch - Text PLSTOP to 26221 Mad Money - Text MMSTOP to 26221 Fast Money - Text FMSTOP to 26221

Standard Mobile Operator Text Message fees to send or receive may apply so check with your respective carrier for more details. To Stop at anytime, send STOP to 26221 or HELP for more info. For additional help, call 866-375-2127. Participating carriers: Alltel, Boost, AT&T Mobility, Midwest Wireless, Nextel, Sprint, Suncom, T-Mobile, Verizon Wireless, Virgin Mobile.

The cost for Mad Money ringtones is $1.99 per ringtone selected.

Your wireless carrier will place the one-time $1.99 charge per ringtone downloaded on your monthly bill.

If you can receive text messages, download TrueTone / Voicetone ringtones, and belong to a participating carrier, you can enjoy Mad Money ringtones. If you are unsure about your phone's ability to receive text message and download content, contact your carrier.

We currently support the following carriers: AT&T (formerly Cingular), Sprint, Verizon Wireless, T-Mobile, Virgin Mobile. Other carriers may be added in the future.

All of our ringtones are in a TrueTone / Voicetone format, so if you know your phone only supports polyphonics, a Mad Money ringtone will not work on your phone.

Every device handles this message differently. All Sprint devices will get the message in their text messaging inbox. Motorola users will get the message in their "Browser Messages" section. Most Nokia users will receive it in "Service Inbox". LG users will get the message as a "Push Message".

If your phone does not come equipped with a QR code reader already installed, download one of the several free applications available. Once downloaded, scan the onscreen barcode with your smart phone. The related content will load onto your phone.

QR codes were initially used for tracking parts in vehicle manufacturing, but are now used in a much broader context, including both commercial tracking applications and mobile tagging applications. There are a number of QR code readers available.

More about QR Codes

You can place a CNBC icon on your BlackBerry, which appears on the main screen near your other icons, such as Email, Calendar, and Internet Browser. Whenever you turn on your phone or return to your main screen, the CNBC icon will appear. By clicking on the CNBC icon, you are taken to the CNBC mobile internet site, where you can get stock quotes, business news, markets data and more.

Open your mobile internet browser (BlackBerry browser or Internet Browser), select "Go To…" and type in: http://bb.cnbc.com Then follow the instructions to download. In less than a minute the download will be complete, and simply return to the main screen of your BlackBerry and you will see the CNBC icon. Whenever you click on the CNBC icon, you will be taken to the CNBC mobile internet site, where you can get stock quotes, business news, markets data and more.

RSS stands for "Really Simple Syndication." It’s a way for CNBC.com to send updated headlines and blog posts to you. Setting up RSS feeds supplies the ability to pull the news information you are interested in seeing from a variety of different websites into one location without having to visit the websites you have taken the feed from.  Click here to review some more basic information about RSS.

You will need something called a news reader.

News readers check the feeds you have selected and provide you with any updated RSS content. There are many different versions of RSS readers. Below please find links to a few:

Web:


Windows:


MAC OS:

Yes. Instructions will vary slightly based upon the Reader you choose. Clicking on the RSS symbol within CNBC.com content will provide you with the web address (URL) necessary to add our feed to your Reader. The help documentation within the Reader you choose should be able to specifically identify these process steps.

All you need is an iPhone or iPad with 3.0 software or higher and iTunes.

Currently streaming television is not available yet. However, full streaming videos on all your holdings and the latest updates in the market are included in the CNBC Real-Time iPhone App.

If you are having trouble with any part of your App please contact Customer Support here.  Dedicated support personnel will respond to your inquiry within 24 hours and get back to you with a resolution or answer to your question.

News feeds and Video on Demand are updated 24 hours a day.

Unlimited access to over 150 new videos per day from CNBC’s U.S., Europe, and Asia TV networks, covering all the top business stories & CEO interviews around the world.

Yes. Users can create and track their favorite company stocks live, in Real-Time, with access to integrated charts and related news headlines.

Live streaming Real-Time quotes and charts, breaking news alerts, unique stock watchlists, unparalleled market data, and exclusive video on demand are just some of the features offered.

Open up iTunes and search for CNBC under the search bar, or click here.

All major global indexes in real time, including the DJIA, NASDAQ, S&P, RUSSEL, VIX, FTCNBC, FTSE, DAX, CAC40, HSI, NIKKEI and STI.

After downloading the CNBC Real-Time App you can learn all about your new App by clicking on the question mark symbol on the CNBC Real-Time App screen. A detailed Help page and product description can help you utilize your CNBC App to its full potential.

A dynamic tool that brings the power of CNBC right to your iPhone or iPad. CNBC’s new Real-Time application means you have access to CNBC’s superior business news and information everywhere you go. The application features top CNBC headlines and Real-Time streaming data even during after hours. With company video, charts, news and alerts, you can stay on top of the market and the companies that matter to you.

CNBC provides U.S. stocks, indexes and commodities as well as international indexes.

Real-Time quotes with CNBC give users the ability to follow live NASDAQ and NYSE holdings streamed directly to your iPhone or iPad, enabling better investing decisions. Real-Time quotes are available during market hours, 9:30AM EST to 4:00PM EST, and in extended hours (4am to 9:30am – 4pm to 8pm). All other data is delayed at least 15 minutes.

SMS alerts are available for the iPhone, notifying you of breaking market news and developments in major indices are available and can be turned on or off at any time.

Nothing. The CNBC Real-Time iPhone App is 100% free.

Under your general Settings on your iPhone proceed to the Notifications area. Once inside, select the “CNBC RT” icon and change your alert setting from “on” to “off”.

1. Although a fix is already scheduled for this known issue and will be available soon, if you are experiencing crashing with your app please contact CNBC Help here or via the Feedback button on any Help page within the CNBC Real-Time app. Make sure in your email to provide detailed information such as your iPhone or iPod's generation, version, Operating System, and network connection. Please also include what you specifically were doing when you experienced the crash (if you were adding to a list, and if so, which symbol, etc). Please feel free to include as many details as possible and a customer support representative will get back to you within 24 hours to assist you.

CNBC PRO is a new premium service from CNBC that will provide users with Real-Time data from over 90 global exchanges, live CNBC TV from around the world, a video-on-demand library, Real-Time news, Watchlists and price alert packages. CNBC PRO will operate on your desk/laptop and on your Blackberry, and is available 24/7.

CNBC PRO will have data from over 90 global exchanges, including major indices across all asset classes.

Yes - CNBC PRO will have data from over 90 global exchanges providing real-time data wherever available.

CNBC PRO will have live feeds of 3 CNBC Channels: CNBC U.S., CNBC Europe and CNBC Asia. Additionally, CNBC PRO will provide you with access to over 150 video-on-demand clips daily and an archive of hundreds of thousands of video clips.

While the desktop version will have a larger screen, the two platforms are practically interchangeable. Settings in one will automatically synch to the other so you never have to do make your selections twice.

CNBC PRO will have all the news you are used to from CNBC.com plus it has live streaming CNBC TV. You’ll be able to create customized news Watchlists based on your areas of interest or securities in your Watchlist.

The minimum browser requirements needed to ensure proper video and function performance are as follows: Internet Explorer 7.0 or higher, Firefox 3.0 or higher, Safari 3, or Chrome 4. Flash 10 is also required.

CNBC Pro will work on all Blackberry’s with an OS of version 4.5 or higher. Users that do not have a Blackberry can still benefit from CNBC PRO on their desktops.

Since CNBC PRO will be replacing Plus, and in appreciation of your past relationship with CNBC, we will honor CNBC Plus subscriptions through their entire contract period at the prescribed CNBC Plus price. Additionally, for a limited introductory period, we will provide monthly CNBC Plus subscribers the option to continue with CNBC PRO at a discounted introductory rate. Renewals will then convert to CNBC PRO pricing at the lowest available price plan.