Imparting Poetic Delusions

A few weeks ago at our local Youth Offending Office we hired an ex-offender to read poetry to our assorted crew of delinquents on the Intensive Surveillance and Supervision Programme (ISSP) before we took them out in the afternoon to play basketball. The reasoning behind this initiative was well intentioned. Here was an ex-convict who whilst in prison had learned to read and write and discovered a talent for poetry and creative writing. Now empowered, he wanted to give something back. And so here he was on a miserable Monday morning hoping to inspire our young offenders to swap the stanley knife for the pen, that said, many of them would still stab you with the pen given half the chance.

Indeed our poet lived up to the awards he had won. His poetry was energetic, lively and raw just like his life story. He was a charming scouser from the wrong side of the tracks and you couldn't but be inspired by the manner in which he had turned his life around and the teenagers warmed to him even though initially they thought he was a bit unusual.

However, whilst he was good at making words rhyme and injecting his scouserly wit in to conversation, at imparting life skills he was hopeless. He told the young lads present that spelling and grammar were not important at all and not to worry about it. All I could do was sit there and nod my head in exasperation. Surely for every hand written CV and application form they send out for a job they will need to adhere to standard English? However, this was not going to be an issue I learned in that every young criminal in the room possessed the combined poetic skills of Yeats, Byron and Wordsworth, according to this jovial Liverpudlian, and what's more they could become very wealthy in the process. The fact that at least half of them were either completely or semi-literate didn't seem to be an issue.

"So how much do you make a day?" asked one young prolific burglar.

"I get a few hundred quid for just coming here talking to you today to show you there is another way of life. I drive a nice car and wear the best of clothes and have most of the day to myself and all because I learned to read and write. You can earn good money giving talks to schools and in detention centres and to the Youth Offending Service. If you grasp at the chance to improve your reading skills you all can have a life like mine if you want it. I believe in you lads you just need to believe in yourselves. Words can set you free. You can have a life like mine if you work hard for it. I know inside everyone of you is a story you can tell with words. If you work for it you can be a writer or poet like me."

I must admit it was great rhetoric and I really liked the guy, but he was talking gobbledegook. For a start there is a limited demand for scouser poets that spell badly and believe that grammar is irrelevant. Im pretty sure he has cornered the market there.

I wanted to stand up and scream:

"Poetry and creative writing are lovely hobbies but you should learn to read and write because you will all need at least the basic level to even get a job washing dishes in a pub nowadays. You will not all be award winning poets like our nice friend here. He is one of the lucky ones. The country is full of talented creative types be they poets, actors and writers and most of them haven't a pot to piss in never mind awards hanging off the walls of their damp bedsits. So learn to read and write for its own sake and to improve your chances of even getting a job stacking shelves in Tesco where you will be competing with graduates with English degrees. If you take pleasure in writing poems about how you used to enjoy robbing from pensioners but nowadays prefer to spend your time lying in meadows writing sonnets then thats great but please dont believe a word this man tells you about it affording you the material comfort he has and if you don't believe me go home tonight and put the word poet in to the search engine on at least five or six jobsearch sites."

Instead of saying this I just sat there. My sentiments would not have been welcomed as I've said before injections of common sense are seldom welcomed in the youth dependency sector.

The Offensive Youth Service

Lately, I have been working with the Offensive Youth Service or as they prefer to call themselves the Youth Offending Service. One of my duties is to escort male teenagers on Intensive Supervision and Support Programmes on their daily outings to gyms, boxing clubs, tennis courts, indoor football centres and to various other recreational activities. The ISSP is the most severe 'punishment' a young offender can receive prior to being detained in a young offenders institute. Some of our young offenders have been released from custody early on the provision they attend ISSP. Despite it consisting of merely attending a centre where you get driven to various sporting and recreational activities and have lunch provided many of them still moan incessantly about how hard done they are for having to attend.

To be fair though, I have encountered a few lads so far who have learned from their mistakes and truly want to turn over a new leaf, if only they were all like this. However, quite a few of our offenders have been on ISSP before, some more than once, and some of those who have been in custoday boast to the others how they found doing time easy as they had TVS and video games consoles in their rooms which I know to be true. Whilst I dont advocate hanging these lads off the walls in shackles I do balk at the idea that they should find custody easy and I wonder how their victims would feel knowing they spend a lot of their day watching TV and playing Grand Theft Auto. Afterall most of our offenders are prolific burglars and some are violent muggers. I do believe that the almost total absence of order and discipline within the Youth Justice System is the reason that re-offending rates are so high and why young offenders who have done time boast about it as a badge of honour. Several have even stated they like it in custody and wouldnt mind going back.

The majority of the staff that I have met so far in the Youth Justice System are box ticking bureaucrats who seem to swallow whole heartedly the mantra that all youth offending can be solved by asking people how they feel and asking them to make posters stating that crime is bad. Seriously, I have some astonishing stories that Ill post soon.

Meanwhile I was in the Daily Mail again the other day for those of you who missed it.

Generation F

Within the next two weeks my book Generation F will be available in all good bookshops and will also be available as an e-book on Amazon.co.uk

It contains lots of material that I haven't published on the blog. A few friends said they found the snippets I showed them shocking and incredulous. There was a time I would have responded to its contents in a similar manner, but now I expect nothing short of insanity in the various sections of the youth sector in which I have worked.

I will shortly have some revelatory tales from another part of the state youth sector that I have been working in recently to atone for my sins in a previous incarnation.

More Pointless Pieces of Paper part 2

When Gerry, the project manager, was informed of Jim’s attempted assault and verbal abuse of an elderly woman he decided to issue Jim with one week’s notice to vacate the premises. I would have also liked to have issued him with a size ten boot up the arse, but I bet if I checked with the policy department it would not be in line with our “anti-oppressive” policy. Gerry summoned Jim to the office and asked him to explain his actions of the previous day. Needless to say Jim denied all knowledge of the incident, so we showed him the video evidence of his thuggery. Gerry then handed him written notice, which he was unable to read, that he had one week with which to vacate the premises. Jim now having nothing to lose felt no need to contain or regulate his behaviour to any degree, not that he had much previous success in this regards in the first place. He erupted in a tirade of verbal abuse infused with self pity and an attempt at emotional blackmail.

“You fucking bastards, you have no idea how hard it is for me. My bloody parents don’t want me either. If Im kicked out of here Im going to kill myself.”

Well Jim I have no idea of how hard it is being you, but if it’s anything like working with you I can imagine it’s no picnic. The sad and unfortunate thing is we could help young men like Jim if we were able to use discipline and authority to put them on the right path.

Neither myself or Gerry responded to Jim’s attempt at emotional blackmail. Just another idle threat from the idle minded as far as I was concerned. Even if I thought he were to do it I would still want him evicted. Suicide would be his choice and not our fault. Threats of his imminent demise having not rescinded his eviction required more direct and immediate efforts to get what he wanted. He continued to shout and swear at us and at several points raised his mobile phone above his head as if to throw it at me or Gerry. Thankfully, instead of lashing out at us, he began to repeatedly punch himself very hard in the face. And they say corporal punishment doesn’t work? Who knows? Perhaps this lad needed some of it so bad and having never had it in a more civilized and restrained manner when he needed it, now in his adult years he is willing to inflict it on himself. I hope one or two of those punches he directed at himself is in retribution for his abuse of that old woman. Jim’s losing battle with his own fists led Gerry to offer a glimmer of hope to the young hooded weasel.

“Well Jim, you can always appeal my decision, as is your right, to the Area Business Manager. In fact, she will be here later today and if you get your Support Worker to help you write the letter of appeal she might rescind your eviction and put you back on the ABC.”

Here we go again I thought. Jim’s support worker, Neil, a nice kind soul, who tends to give everyone the benefit of the doubt was about to once again be complicit in making excuses for Jim’s loutish behaviour. Although an ignorant semi-literate rogue, Jim knew exactly the kinds of buzz words to drop in his appeal letter. He instructed his secretary, I mean support worker, to write that due to his ‘drug problem’ he had ‘anger management’ problems and that he had been told he would have counselling arranged to help him with these issues and that as it wasn’t forthcoming he continued to have problems with his behaviour. In other words, his anti-social behaviour was not his own fault, but that of the project for not having acquired him the right kind of support. In fact, Jim had actually never proactively sought counselling, but had merely agreed to it if it were arranged for him as he used his weed habit as an excuse for why he never paid the extra rent of ten pounds from his Jobseeker's Allowance not covered by housing benefit. He agreed because he knew that as part of the conditions of his accommodation he is required to engage with support. In other words, he was merely telling us what he thought we wanted to hear to ensure he could have a roof over his head to take drugs in the evening.Neil seemed to concur with Jim’s abdication of personal responsibility as he explained to me.

“Well, he has a point we did offer to get him counselling months ago in relation to his drug use and anger management issues and then failed to get it sorted for him,” Neil stated.

“Well, in the first instance we suggested that to him he never sought it. Did he ask about it again or has he only brought it up now that he is faced with consequences for his actions? Surely if it was something he wanted sorted he would have asked about it since? Instead he has continually taken drugs on a daily basis and has regularly been aggressive in his dealing with staff and his peers,” I pointed out.

“No, he never got back to us again about it now that you mention it,” perhaps Neil was beginning to see the true picture.

“This is how I see it, he’s terrified of getting kicked out and is telling us exactly what he thinks we want to hear in order to get us off his back. His anger and aggressive outbursts are not due to his cannabis habit, but due to the fact that he is a lout and has never suffered serious consequences for aggressive behaviour. Anyone, who knows anything about cannabis, knows that it subdues and chills people out and doesn’t fuel aggression,” I reply.

All of a sudden, Jim’s fellow recipient of an ABC and partner in roguery, Kyle, strolls in to the office without knocking to offer his opinion on his friend’s hopefully imminent eviction.

“I hear you lot are evicting Jim? You are all a bunch of cunts! I want a complaint form.”

As it’s his right, obviously, Gerry gets him one and hands it to him and informs him of the Area Business Manager’s address to post it to. I challenge Gerry for not having dealt with allowing both himself and his staff to be verbally abused in such a way.

“Gerry, one of the clauses of Kyle’s ABC that you signed is that he must not be verbally abusive to any members of staff and that to do so will lead to notice. Therefore, he should now be getting marching orders.”

“If we give Kyle an eviction notice it will only exacerbate problems with the other residents who will think it harsh and are already being quite boisterous in their objection to Jim’s eviction. Besides Kyle wasn’t threatening in his verbal abuse,” responded Gerry.

I didn’t know that verbal abuse was only considered verbal abuse when imbued with violent undertones. So is it ok for me to be called a c*nt by someone I help and support as long as they are not holding a knife or the leg of a chair when they are doing it?

“What’s the point then in having ABCs if we don’t back them up with the consequences stated within them? They are just meaningless pieces of paper. Besides, it’s not fair or consistent to give Jim notice for violating his ABC and ignore Kyle’s transgression for the sake of expediency. I say we make sacrificial lambs of Kyle and Jim and get rid of them so as to send out the message that we will not tolerate any kind of verbal abuse or threatening behaviour towards staff, fellow residents or in the neighbourhood. Their example will be a deterrent to the others and act as a bulwark against any such future behaviour. We need to be tough to protect the decent residents and staff against anti-social behaviour.”

Gerry heedlessly dismisses my suggestion that he be consistent in carrying out his stated consequences for violation of the ABCs. He has became slightly irate with me and changed the subject. The voice of reason and common sense is often dealt with by ignoring or suppressing it or not offering a counter argument. Why? Well the idealistic, ultra-liberal approach to anti-social behaviour is the one currently espoused by policy makers and as we can see all around us in the wider society it is failing.

The Area Business Manager came and heard Jim’s appeal and as I suspected her heart bled and she rescinded his notice when she read the eloquent letter of appeal written by his Support Worker documenting how both drugs and anger are issues for Jim causing him problems in his life and how he now wishes to have support to deal with them. The people that work with Jim talk to him as if his heavy drug use and anger were forces outside of himself as opposed to behaviours over which he has some choice in whether he indulges in or not. Anyway, the ABM gave him a stay of execution. His ABC was updated and a new clause stated that a counsellor would be arranged for him to help him with his drug and anger problems. A week later Jim had his first session with the counsellor, at the project of course, we couldn’t expect Jim to make his way to the counselling centre only a twenty minute walk away. We also had to wake him to remind him the counsellor had arrived. The session was so successful that to celebrate afterwards Jim went out and got very stoned as I could tell from the stink of skunk weed off his clothes and breath when he returned.

A week later, I had Jim down in the office to talk to him about sneaking in several teenage girls in to the building after visiting hours. He could have booked one of them in as an overnight guest, but then that would have been doing things by the book, an alien concept to Jim. As usual, and despite now being counseled for his anger problems, he was defensive, stubborn and argumentative as I explained to him that he had broken the house rules whilst still on an ABC which could lead to immediate eviction. As he has heard this several times before whilst on his previous ABC and before that his final warning, Jim failed to be perturbed by the threat of eviction. His recent experiences having led him to believe that we say one thing and do another.

Whilst he was in the office, Terry reminded him that he was behind in his rent repayment plan. Jim had been failing to pay thirty pounds every two weeks from the ironically entitled Job Seeker’s allowance of which he was in receipt. Jim is more of a cannabis and ketamine seeker than a pursuer of employment. Jim has to pay ten pound and ten pence a week from this benefit towards his rent. As he is in arrears of over three hundred pounds due to the purchase of illicit substances a repayment plan was drawn up several months ago. Why does he need a plan to pay rent? Does anyone in the real world plan the paying of bills? Despite the plan and several personal assistants to remind him of the plan, Jim didn’t keep to the plan as he had a plan to get off his head that clashed with the plan to pay his rent. Terry’s reminding him that spiraling arrears and non-payment of his share of the rent will eventually lead to eviction evoked indignation in Jim as opposed to self reflection.

“It’s not fair, having to pay that thirty pounds for rent that only leaves me with seventy quid to have a life for the rest of the two weeks.”

‘To have a life’ as Jim sees it, is much different from the many varied but accepted standards of what a life of quality should consist.

“What do you mean by ‘have a life’ Jim?”

“Well, I want to go out with my mates and stuff. Like next weekend I’m going out to a rave with my mates and I’ll need lots of money for that as I’m going to get off my head.”

‘Stuff’ is Jim’s euphemism for stealing, robbing, assault, verbal abuse, threats and all manner of anti-social behaviour just in case you were confused and thought it meant perhaps learning to read properly or volunteering in the community.

“That’s not really part of the support we are meant to give you by helping you budget for partying (although a rookie support worker had done a budget plan with Jim where 20 quid a week was allocated towards cannabis). Mainly, we are here to help you become independent in managing with day to day life skills and paying your rent is the top of that list. Continue not to pay it and you will be evicted.”

“For fuck sakes, between paying rent and court fines you lot would be happy for me to be stuck up in my room day and night with nothing to do and no life,” barked Jim.

“Your recreational and chemical pursuits are of no concern of mine Jim. Im merely here to support you maintain accommodation access benefits as well as educational or employment opportunities.”

I refrained from telling him that the only place I’d be happy with Jim being stuck was behind bars or in a dundgeon with Joseph Fritzel, or with his head and hands in the stocks and his bare arse exposed to the elements as well as to the footwear of all those decent people he has aggrieved. I’d be at the top of that queue with a size ten winkle picker. You may dismiss this approach as medieval but I would bet any money it would work a lot better than all the ABCs and counselors which have so far failed to eliminate Jim’s anti-social behaviour.

More Pointless Pieces of Paper part 1

For every action there is a corresponding form seems to be the premise upon which many aspects of the public sector are founded. In the world of Supported Housing we deal with anti-social behaviour not by means of any real immediate consequences, but in the written form where as well as threatening you with future consequences we also advise you of your right to object, contest and appeal to the written warning or eviction notice you have received. Needless to say our residents of a problematic disposition are quick to exercise their rights rather than reflect on the nature of the behaviour that led to them being officially reprimanded.

I’m being a little bit disingenuous in stating that there are never any real consequences in Supported Housing. In the case of actual violent outbursts most people are evicted within twenty four hours notice to one week depending on the severity of the violence. The residents are aware of this and have seen evictions take place for those that have transgressed in such a manner. Needless to say the knowledge of an immediate consequence for this kind of behaviour acts as a deterrent, well it does so with most residents. That is why I advocate actual consequences for other forms of anti-social behaviour as opposed to pieces of paper. Negative consequences that directly and immediately affect the residents work, pieces of paper do not.

I’ve been working away from my usual Project for a couple of weeks in one of our Housing Association’s sister projects where the residents tend to be even more challenging than those in my usual base. Currently in this project there are two residents on Acceptable Behaviour Contracts. They have received the maximum number of written warnings they can receive and the ABC is a last attempt at reforming their behaviour. Besides written warnings these residents have also had countless unofficial verbal warnings for various infringements such as drug use on the premises, loud and disruptive conduct, physical violence, vandalism and being abusive to neighbours in the community, as well as being rude and threatening to the staff and other residents.

Their ABCs state quite clearly that should they be in breach of any one aspect of the contract they shall be asked to vacate the premises. With this in mind let’s turn to an incident involving Jim several days after receiving his ABC, the conditions of which were discussed at length with him by a manager and his keyworker.
Jim, an 18 year old prolific offender, was seen by a member of staff standing on the front door step of the project adorned in the usual garb of the male underclass; tracksuit and trainers complimented with an averse attitude towards meaningful activity and a menacing hostile glare reserved for those weaker than himself. He often stands here beneath his bedroom window which he smashed, spitting, throwing litter and making noise. A few days ago a little old lady was walking up the street minding her own business. Affronted by her presence on the other side of the street Jim sought her attention by means of invective.

“Hey you! You four eyed git what the fuck are you looking at?” he bellowed at the elderly woman. He then picked something up off the ground either a small stone or piece of wood and hurled it at the lady as she passed by. I could hear him being sternly reprimanded by one of the staff who witnessed his actions. Jim’s justification for his actions were that the old woman had looked at him. In his world view an unwanted glance justifies an aggressive response, but only from those he doesn’t view as a threat.

Terry, the Support Worker who witnessed Jim’s display of barbarity, told me about it and we watched it back on the cctv system in the office. All I could think about was how Jim deserved a good thump for his behaviour. At the very least we can now evict him due to the terms of his ABC and even the conditions of his residency mean that for violence and anti-social beahviour we can evict him immediately. However, I shouldn’t underestimate the pervasive power of both rights and excuse making that are rife in this sector. I will just have to wait and see what the management’s decision is.

Harsh Deterrents for Violent Crime Needed-Not Community Sentencing

The Con-Dem coalition's Justice secretary Ken Clarke has abandoned the traditional Conservative view that prison works in favour of adopting more community sentencing. Now, whilst it might not function effectively as a means of rehabilitation the one thing that it does ensure is that dangerous people are taken off the streets and away from the communities that they terrorise. Ken Clarke, of course, will not live in a neighbourhood blighted by crime and anti-social behaviour, so if his policy fails it will be a theoretical blunder for him, but a daily nightmare for the victims of crime who tend to live in working or middle class areas.

His emphasis on finding ways to rehabilitate offenders and reduce recidivism is to be welcomed, but it does not neccesarily follow through that the best way to do this is through non-custodial sentences. In fact, research from the Ministry of Justice shows that neither existing community sanctions or custodial sentences have much effect on persistent reoffenders. However, at least with a spell in prison there is one less criminal on the streets for a given time.

Many prisoners and ex-offenders say that they dont find prison that tough. I would argue, and it would be interesting to see what a criminologist thought,that this is a factor in the high rates of recidivism. Whilst I am not advocating a return to cruel, primitive, or inhumane prison conditions, at the same time it should not be viewed as an easy ride and particularly so for those whose crimes are of a violent or menacing nature. Whilst I would welcome any approach and support that will prevent young people from entering the revolving door of the penal system and rehabilitate offenders I believe that we need to have a harsh deterrent for violent crimes. Any effective justice system should firstly be concerned with protecting the innocent and vulnerable.
Then and only then can we can get around to talking about rehabilitation.

For those of you interested I have written a piece for the New Statesman out on Monday, 24th January on how the wrong kind of cuts and changes to the criminal justice system will affect vulnerable and innocent residents in Supported Housing projects.

Rogue Encounter

The last Housing Association that I worked for has several projects of various sizes dotted in towns throughout the county. These projects house a variety of young people aged sixteen to twenty five. There are those who are under eighteen whose parents fraudulently claim to the local authority they are estranged from their offspring but that then visit regularly. One resident in particular went on a cruise around the Mediterranean with the very family she was claiming to be estranged from, which meant a genuine young homeless person was going without secure accommodation.

Then there are the loveable rogues who indulge in drug and alcohol abuse, like many people, and in some cases petty crime, but who at the end of the day are always polite and respectful and take on board being given a talking down to for breaking the rules of the project and listen as you challenge their dissolute lifestyles. Many of these do, did and will learn from their mistakes and excesses. There have always been youngsters like them, I was one myself, and in the end they turn out to be imperfectly decent human beings like most people.

There are also those young people who cause no problems whatsoever and are effectively socialised. Many of these come from tough and dysfunctional backgrounds therefore trumping the theory that crime and anti-social behaviour are determined solely by one’s background. These young people are considerate of those they live next to and they are usually working, studying or training.

There are then the deeply troubled youngsters for whom we are just not trained to provide specialist support. Some of them get help from outside agencies and are progressing, some regress even with help and others just stay in their rooms and isolate. Of this cohort, they can direct their anger and inner turmoil towards staff and peers, or in many cases themselves, but most of them keep themselves to themselves. Of this latter category, whilst they would mostly benefit from specialist therapeutic assistance, they would also gain from living in a structured and disciplined environment where there would be negative consequences for excessive and repeated breaking of house rules.

That brings me to the final cohort, the unlovable rogues, bad minded nasty teenagers and young adults who pleasure at causing upset, pain and grief to others. Many of my colleagues don’t believe that this final cohort exist and make constant excuses for them. I’m not saying some of them are not redeemable, but at this point they lead pernicious lives and inflict themselves on all who come in to contact with them. Even most of the lovable rogues will have nothing to do with this lot or soon tire of them.

A while back I encountered one of these unlovable rogues at one of the sister projects I was sent to fill in for a colleague who was off sick (I wonder why?).
He was a small weedy nineteen year old, but what he lacked in stature he tried to compensate for with an extremely confrontational and aggressive demeanour. As with many of both the loveable and unlovable rogues, he also possessed a penchant for hideous tracksuit bottoms that he tucked inside his socks. I shall call him Cecil, although I could think of a few other things I could call him, but on account of not offending some of my more conservative and elderly readers I shall reserve my fluency in the street vernacular on this occasion.

I had heard from my manager and several other colleagues that Cecil was the nastiest piece of work to have ever crossed the door of the housing association. In just one instance the other week he had barged in to the office without knocking and when reminded he needed to knock before entering he became verbally abusive and threatening and then refused to leave when asked by my colleague Jenny. He invaded her personal space by picking things up off the desk, opening drawers and continuing to swear at her. He eventually left in a tirade of expletives when she threatened to call the police.

He repeatedly disturbed the other residents at night and the night staff by bringing back unauthorised guests, getting drunk and blaring loud repetitive misogynistic gangster grunts masquerading as music. He was threatening and menacing to the staff that have had the misfortune of doing sleep over shifts and who have had to confront his behaviour and its effects on his peers and neighbours. Despite being on his final warning he continued in the same manner and the manager only refused to kick him out because one of our bleeding heart colleagues, Nicola, felt he is misunderstood and pleaded to have time to turn him around. Nicola failed to understand that Cecil’s behaviour is a form of bullying and intimidation in which he hopes to exert power and control over all he encounters.

Anyway, I was sitting in the office and had just come on shift and was looking forward to meeting the notorious Cecil and was determined not to take any of his nonsense should he start. I didn’t have long to wait. There was a knock on the office door so he had obviously learned something.

“Come in.”

He walked in clutching a frying pan in his hand. He must have been on his way to cook his breakfast or perhaps to assault someone. After reading his file nothing would surprise me.

“Any post?” he barked.

“No nothing for you Cecil. I’m Winston by the way. Nice to meet you.”

I’m always polite to people I first meet even if they have a reputation. I’m not going to lower my standards for anyone and even with unlovable rogues its best to lead by example.

“How do you know my name? Where’s that other worker? The bitch Jenny, I fucking hate her.”

“Listen Cecil, I know your name as you are the newest resident, but I wont have you come in here swearing and being abusive about staff, who after all are here to assist and support you to make progress in your life.”

“She’s a bitch, keeps telling me what to do in my own house.”

At this stage he invaded my personal work space and started picking various items up off the desk and moving them around whilst eye balling me; obviously trying to wind me up.

“First off Cecil put those files down they are confidential and get out of the office I don’t want you in here. You are being rude and are now trying to intimidate me.”

He laughed stubbornly with an insouciant and arrogant look on his face and started swinging the frying pan all the while fixing his gaze on me intently.

“You can’t make me leave and if you touch me its assault and I’ll put in a complaint about you. Out of curiosity, what would you do were I to drop this frying pan by accident and it hit you on the head,” he stated whilst smirking as if he exercised a level of control over me.

“Well Cecil, lets see now what I would do. As this is very obviously a thinly veiled threat of violence against me what I would do is ring the police, who seeing as that you are on a conditional discharge, (I had read his file), would come and quite possibly hall your scrawny ass off to prison. So I take it you will now leave the office otherwise I’ll be ringing my friends in the local police office, whom I would like to add, I get on very well with and know on a first name basis. So what’s it to be? Leave with the pan or wait for the police van?”

This little speech seemed to do the trick as he left the office. A little while later I watched him as he went out the front door to contribute further to the overall moral deterioration of the town in which he lived. I expect unlovable rogues like Cecil to be the way they are, but I am still forever flabbergasted by my colleagues that make excuses for him and his ilk’s unacceptable behaviour. Nicola who came to take over on the next shift tried to justify Cecil’s constant outbursts of aggression.

“Look Winston, he has never been taught to knock or to wait or to say please and thank you for things so I don’t hassle him when he doesn’t live up to those standards. Why are you expecting him to behave if he has never been taught to?
He’s just not used to it so he gets frustrated when people have a go at him for it. I think in time he will come around if we are just nicer to him when we remind him of what we expect. I mean he is fine with me and I can chat to him no problem.”

That’s because she has cigarettes with him and doesn’t challenge his behaviour and indulges him in his victim status.

“Listen Nicola, if he hasn’t been taught manners at home then it is our job to do so now. None of us are rude to him and are in fact nothing more than professional and polite when asking him to adhere to very basic standards of civility. He simply chooses to act in a brutish manner and has continued to do so despite repeated warnings.”

“ Well I think he needs some more time.”

Well Nicola got her way, but Cecil lasted only a month despite being listened to and understood by Nicola and management.In that short period of time he vandalised the property, threw bags of rubbish in to the hall and defiantly refused to move them and continued in being confrontational and menacing towards the staff. He also intimidated another resident to the point that he was to afraid to stay on the project for fear of violence.

It is not time or understanding that Cyril needs, but tough love administered in the form of negative consequences for his socially destructive behaviour.