Troubleshooting
In the case that you cannot acquire location information
When an error is displayed in this way, please try the following method.
iPhone
How to Allow Location Information with Safari on iPhone
1. Select Settings
![e1 e1](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/e1-p3m61awpqzmw3jbl7ripuycivhjjl1ltrpuwv00d7i.png)
2. Select Privacy
![e2 e2](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/e2-p3m62j34o7bd97jf1sm6m576slhsmth7lsiqf06w9u.png)
3. Turn Location Services On
![e3 e3](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/e3-p3m63vyqjl6a0xkf4dqs7sv5omsvr2v94ifzde6cz8.png)
4. Select Safari Websites
![e4 e4](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/e4-p3m64cvtyltftwvudl22golgdkhhlmqf6u6q0dh9i6.png)
5. Select While Using the App
![e5 e5](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/e5-p3m64volraj6a44jbt6lujuo99wtvkt1xf8flwpfcy.png)
android
How to Allow Location Information with Chrome on Android
Smartphone settings
1. Select Settings
![e1(1) e1(1)](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/e11-p3m65tislbthw2rdu7t6cbb9n5a1koje22pwvvbbv0.png)
2. Select Lock screen & security
![setting1 setting1](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/setting1-p3m6tx3ttet5k5r644ttrqdpxshtxb7n1cv2u9kybc.png)
3. Select Location
![setting2 setting2](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/setting2-p3m6ub7enxcgeb6otsx8b4tmukkc4rrm3and1f01qk.png)
4. Turn Location On
![setting3 setting3](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/setting3-p3m6uxrj7y7c4y9x62o9yz4p3th59i966eb0k22lgs.png)
App (Chrome) settings
1. Select Settings
![e1(1) e1(1)](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/e11-p3m65tislbthw2rdu7t6cbb9n5a1koje22pwvvbbv0.png)
2. Select Apps & notifications
![e2(1) e2(1)](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/e21-p3m669i1tifddg468wpu0pa3qp3a7jats9t61knmro.png)
3. Select App permissions
![e3(1) e3(1)](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/e31-p3m66w26dja9437el6gvojl5zy03c9sdvdgtk7q48i.png)
4. Select Location
![e4(1) e4(1)](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/e41-p3m67gqmjw2k7idd8feo7edb2f661m2ha7ti4aviv4.png)
5. Turn Chrome On
![e5(1) e5(1)](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/e51-p3m6y79cy8o6g7j93zgn4nhbcze0zo7majupjn8dzg.png)
Site settings(When the Above Method for Acquiring Location Information Does not Work)
![error error](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/error-p3m6z37velvxey8txd9yhfezk30i9dqhqy17v1x03w.png)
Please try the following operation when an error is displayed despite changing the android’s settings.
1. Open Chrome
2. Select Settings
![c-0 c-0](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/c-0-p3m6zrnocatdst9bynu9a98z03o1tifiiazuc8wrk6.png)
![c-1 c-1](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/c-1-p3m70f5n35pjv2b75fzxilbhuqg85y0sxjazc5xxak.png)
3. Select Site settings
![c-2 c-2](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/c-2-p3m70x0kp0dzznl995pubyt9520786zpbzp7gf7fxa.png)
4. Select Location
![c-3 c-3](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/c-3-p3m71hp0vd6b32r7wenmutle7j69xj9squ1w0ics7g.png)
![c-4 c-4](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/c-4-p3m723bb8jzwi3vte601y64zve7puknmht221vgq8c.png)
5. Check the Blocked List
![c-5 c-5](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/c-5-p3m72soyd2yn7kuy9yyzbhqfwsqmmegdlao60cf3f2.png)
![c-6 c-6](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/c-6-p3m73f92x3tiy7y6m8q0zc1i61nfr4xxoebtizhnd2.png)
6. Allow Location Access
![c-7 c-7](http://library.vu.edu.pk/cgi-bin/nph-proxy.cgi/000100A/http/map.uu-hokkaido.jp/e/wp-content/uploads/elementor/thumbs/c-7-p3m744mq1ms9noxbi1oycnmy7g6ciyqorvxxhgg0r0.png)