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(Updated: January 19, 2003 (Updated Emotional Design Table of Contents. Added link to published version of "Affect and machine Design." No new essays -- too busy writing the book.).

About Don Norman News:

The Design of Everyday Things, Newly reissued by Basic Books in paperback (with a new introduction).

Emotional Design. (Table of Contents). Tentative publication date: Jan. 2004. (Basic Books). See the links under "Enjoyable" below.

I'm a technology enthusiast annoyed by unnecessary complexity of today's products. My goal is to humanize technology, to make it disappear from sight, replaced by a human-centered, activity-based family of information appliances. Easy to learn, easy to use. Powerful, enjoyable.

Enjoyable: usable, effective products need not be ugly or dull. So, I'm on a campaign to ensure that our products have beauty and emotional impact as well as effectiveness and understandability. This is the theme of my new book, "Emotional Design." (Tentative publication date is Jan. 2004: See book notes and provisional Table of Contents.) Also see my essay, Emotion & Design, published in July, 2002 Interaction magazine, and my Ubiquity interview.

My background: I have a background in both engineering and the social sciences, with both academic and industrial experience. I'm currently Professor of Computer Science at Northwestern University and Professor emeritus at the University of California, San Diego.

I'm active as co-founder and principal of the Nielsen Norman group, happily engaged in advising numerous companies on products and services for consumers. I was an Apple Fellow and Vice President of the Advanced Technology Group at Apple Computer, and an executive at Hewlett Packard and UNext (Cardean University), a distance education company.

This website is a repository for writings, muses, and recommended readings. The Nielsen Norman Group website is the home for consulting activities.

Don

Recent Essays (The complete set is in "Essays.") (Updated August 12, 2002)

Surprisingly popular: Toilet paper algorithms -- twice revised as a result of feedback (it hit a peak of 20,000 readers a day, thanks to Slashdot.org.)

An editor of IEEE Computer saw The Perils of Home Theater on this website, and so now it has been published in the June 2002 issue of Computer magazine.)

Emotion & Design: Attractive things work better.
June, 2002. — The scientific results are now in: emotions change the way we think: attractive products really do work better. The opening salvo in my attack on dull, dreary products and, at least at them moment, is targeted to be the opening section of my new book "Emotion & Design." More ...

Norman, D. A., Ortony, A., & Russell, D. M. Affect and machine design: Lessons for the development of autonomous machines. (January 2003). Originally presented at the IBM Autonomic Computing Summit at T J Watson Research Center, May 14-15, 2002

Affect and cognition can be thought of as two information processing systems, with affect being primarily concerned with evaluation (good-bad, safe-dangerous) and cognition primarily concerned with interpretation and understanding. Any system, natural or artificial, that must exist in a complex, dynamic world needs to pay attention to survival as well as cognition. We can apply lessons from biology to the design of artificial systems. More ...

Toilet Paper Algorithms: I didn't know you had to be a computer scientist to use toilet paper.
Modified, June, 2002. — When we remodeled our house, we put in dual-paper toilet roll holders so that we would always have a new roll when the old one ran out. Oops, they both ran out together. We discovered the algorithms of toilet paper use. More...

DVD Menu Design: The Failures of Web Design Recreated Once Again
Dec. 2001 — It's time to take DVD design as seriously as we do web design. The field needs some discipline: some attention to User Experience, concern about accessibility for those with less than perfect sight and hearing, and some standardization of control and display formats. More...

The Perils of Home Theater
Aug. 2001 — Anyone who thinks that the computer industry has made things difficult for customers, wait until you look at home theater. There is a major opportunity here to enlarge the market considerably by setting, agreeing upon, and implementing industry-wide standards for interconnection, aimed at making the result easier to install and use, far more comprehensible, and therefore more attractive to the average family. More...

In Defense of Cheating
Aug. 2001.  — No, I am not in favor of deception, trickery, fraud or swindle. What I wish to change are the curriculum and examination practices of our school systems that insist on unaided work, arbitrary learning of irrelevant and uninteresting facts. More...

Applying the Behavioral, Cognitive, and Social Sciences to Products
Sep. 2001 — People trained in the Behavioral, Cognitive and Social Sciences seldom play a critical role in the development of new products. Yeah, they do user testing and sometimes take part in the design, but seldom take part in specifying the product in the first place. Moreover, when economic times get tight, they are among the first to be let go. More..

More essays >


This Website

This website was selected for inclusion in the National Science Digital Library Report for Math, Engineering, and Technology. August, 2002

Design philosophy is (partially) explained in Gratuitous graphics. Feedback is always welcome: send to jnd @ jnd.org* Designed jointly with and encoded by Dayna Bateman, daynab@oblioarts.com*

*email links are not active in them in an attempt to reduce spam.

Google search
 
 
 
 Related sites:
• The Nielsen Norman Group
• Jakob Nielsen's useit.com
• Bruce Tognazzini's AskTog.com
 
 Recent press coverage:
New Scientist interview "Designed for Life." Calls me "the guru's guru." Slashdot.org seemed to hate it, but mostly for uninformed reasons (very typical of Slashdot commentators), and in part because of errors in the interview.

Thus, the interview includes quotes that I never said -- that they made up (shows you how much to trust an interview). (See my commentary at "More Interviews.")

Interview in ACM's "Ubiquity" on--line journal: On the value of Beauty, fun, and pleasure in design.

Interview in "The Feature" Ergonomics: A "cantankerous visionary" strives to put consumers first in a wireless world. May 24 2002. (The URL gets you to the home page: find the search box and search for "norman.")

Everyday Design on NPR's Science Friday, 1 Feb 2002

The Internet's Future in EE Times, 29 Oct. 2001

More interviews >

 
 My books:

book jacket: The Design of Everyday Things The Design of Everyday Things

Things that Make Us Smart

The Invisible Computer

More books >
 
 Tidbits:
• What does "jnd" mean?
• Gratuitous graphics
 
 Recommended readings:

The science of Star wars. Cavelos, J. (1999). New York: St. Martin's Press.

101 Unuseless Japanese Inventions: The Art of Chindogu. Kawakami, K., Papia, D., & Fearnley-Whittingstall, H.

Flesh and Machines: How robots will change us, Rodney Brooks

Crypto: How the code rebels beat the government -- saving privacy in the digital age, Steven Levy

Utopian Entrepreneur, Brenda Laurel

Inner Navigation: Why we get lost and how we find our way, Erik Jonsson

Small Pieces Loosely Joined: A unified theory of the web. David Weinberger

The Myth of the Paperless Office, Abigail Sellen & Richard Harper

More readings >

 
 Press kit:
• PR contact
• Talk and consulting contact
• Press photographs
• About Don Norman
• Biography
• Complete list of publications (in Microsoft Word format -- a curriculum vitae)

Go to press kit >
 
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