Mall Santas' Tear-Jerking Stories Prove The True Meaning Of Christmas Is Family

Lila Reid
Updated December 19, 2024 55.6K views 10 items

Being a mall Santa involves much more than just sitting in a chair and scaring kids. In fact, based on all the sad things people ask mall Santas for Christmas, it sounds like a position that involves some healthcare benefits and pension plans. Because when you hear about the sad things people ask mall Santas for, you realize this position is basically a therapy session with the couch removed. If children believe Santa gives anything to any good girl or boy who asks, then how does bootleg St. Nick respond to kids who ask mall Santas to bring their parents back together? 

Based on the Reddit accounts below, heart-wrenching mall Santa moments prove that these mall fixtures do so much more than just give Santa a bad name.

  • For Santa To Watch Over His Family

    For Santa To Watch Over His Family

    From URPerfect:

    "I am not a Mall Santa, just a nurse on peds ICU. Me being one of the few males, it was my turn to be Santa for the kids in children's hospital. I also like to dress up, mainly as a super-hero, but that's not the point here.

    "We are used to some really hard and tough requests kids make, but the one I'll remember for the rest of my life is a kid with few months to live and who knows it. He asked Santa to promise him he'll take care of the family and animals, which is not the first time a kid has asked something like that, but he was very precise and knew exactly what each and every one of them would like and enjoy. He was four-years-old."

  • Kids, Meet Nick Jr.

    From ProtagonistAgonist:

    "A few years back I filled in for Santa at a locally owned toy store. Since I don't quite look old enough to be Santa (and I have a full, lush, gingery, lumberjack beard) I was billed as 'Nick Jr.' and the story was that my dad was Santa and I was in training to be the next Santa. He was having me go and fill in for him at some of the usual stops as part of my training in getting to talk to the little kids.

    "Oh man, the kids loved that. There was a rocking chair that I was 'supposed' to sit in, but I sat on the floor with the kids and chatted and it was friggin' awesome. The kids really connected with this idea of a 'trainee Santa.'

    "The most heart-wenching story was a little girl, about seven or so, who was staying with her dad and stepmom because her mommy was deathly ill in the hospital. She came and saw me every day that I was there and she just wanted to talk to someone she knew could really understand where she was coming from in her fear. She hoped that she could come visit the North Pole, but understood if it wasn't possible.

    "My last day of the gig she brought me a handwritten-in-crayon note thanking me for everything, saying she was glad to have met me and hoping that I grew up to be the best Santa ever. Lemme tell ya, all the feels. I am going to keep that damned note forever."

  • He Left Santa In Tears

    From Bamboo_Steamer:

    "I wasn't a Santa but I helped organize a Christmas Party for special needs children for three years running as part of a charity group.

    "The guy we picked to be Santa was this really well built, tall, skinhead guy from Kent, called Paul. He was a really nice chap though. Popular with the ladies, the gift of the gab, and a cockney accent. So he stood out a lot in Belfast where he lived. Anyway, he was picked to be the Santa for the party. He had his doubts, but we were convinced his well-built frame and height would be convincing. All we had to do was give him a bit of a belly and a costume and he put on this deep booming voice that completely masked the cockney!

    "The day of the party went really well. We had jugglers, magicians, a mini disco, games, food and of course a Santa's grotto. We had the Santa's sack prop against a false wall which had a hole in it that would let us plant toys in the sack without any of the children seeing it. As it was all special needs schools we had their names and a teacher hid behind the wall and she identified the child coming in.

    "We had handpicked each toy to the child depending on their disability or special need. We reached that toy into the sack and whispered the name to Paul (Santa) via an in ear headphone we had hidden on him under the hair and beard. That way when the child entered, he could seem all knowing and the children were in amazement at this. It added to the magic.

    "Anyway, to the point. One child came in who was around seven or eight, but his disability made him very small in stature, so he looked about four years old and he had an oxygen tube under his nose. He also had poor eyesight and his glasses gave him these giant sad looking eyes that melted everyone's heart. He came into the grotto:

    "Santa: 'Why hello Patrick! Nice to see you again!' His eyes lit up and he exclaimed: 'Patrick: [You know my name! You're the real one!?'

    "Santa: 'Indeed I am! I came here to make sure you are being a good boy! Have you decided what you want for Christmas?'

    "Patrick: 'Yes, but it's not a present... I... I just want to be at home this year for Christmas!'

    "I am not afraid to admit, my eyes grew very damp. The girls who volunteered that year immediately broke down, but Paul held it together remarkably well. He explained that he couldn't get in the way of doctors and that they knew best and he wanted Patrick to be better so he could visit him on Christmas Eve no matter where he was.

    "Paul then reached into the bag and lifted out a cuddly toy duck. The child ran around with that duck the rest of the day tucked into his jumper. Stroking its head and kissing it now and again, he beamed a massive smile for the rest of the day.

    "Paul, a 6 ft 2 in, muscle bound skinhead, east-ender from London, was found crying in the charity office when he left to get changed."

  • 'I Need One More Year With Mommy'

    From ai_jarvis:

    "I have been doing the Santa for a few years now and work at a tree farm with a cabin in it. The most heart-wrenching story I have is not mine, but from the other Santa that I work with.

    "There was an older woman (mid-twenties) that was mentally handicapped. When she sat on this Santa's lap she got really quiet and it took him asking her what she wanted for Christmas several times before she spoke up. She said, 'Santa, my mommy is dying and I need one more year with mommy, Santa, please give mommy one more year.' Before he could say anything, she threw her arms around him and gave him a hug while she started crying. Her caretaker (possibly father) then lead her away.

    "The next Christmas, she came back to the farm and was very excited to see Santa. You see, her mother had lived for another year, and she sat on Santa's knee and asked Santa for another year, said that she knew and believed in him, and that she had been very good the whole year through. She had been careful to be good and came to Santa again because she wanted her mommy to live for another year, just like last year. 'Santa, just one more year, please Santa, just one more year.' Again, before he could say anything, she was giving him a near strangling hug and then was led away by her caretaker.

    "The next year she was back, but she was obviously very upset. She sat again on Santa's knee and looked at him and started to sob. She said she knew Santa had tried his hardest, that he did the best he could, that she should have asked for ten years the first time instead of just the one. She apologized for being so angry at Santa for letting her mommy die.

    "This Santa looked at her and gave her a long hug and he said to her, 'My child, your mommy has passed away, but she will live forever in your heart as long you remember her.' She got really quiet and stopped crying and looked at him. She whispered to him, 'I love you mommy. I love you Santa.' She hugged him very tightly and then was led away by her caretaker.

    "She has not been back since, but my co-Santa said to me that it was moments and people like her that make being Santa so important to him and why he will never quit."

  • He Wants A Car (For Daddy)

    From VHZer0:

    "A dear friend was a volunteer mall Santa one faithful day. During his shift, a little boy came to him and sat on his lap like the rest of the kids. He asked for a car.

    "Normally it would be something like Hot Wheels or Matchbox, but no, he specified that he wanted a motor vehicle so (a) his dad didn't have to take the bus three hours earlier than his work actually began and (b) so his baby sister wouldn't get cold on the way to the supermarket.

    "The dad heard this while on the side and my friend saw him tear up. He ended up befriending the family. Apparently the dad is a single dad taking care of his completely selfless six-year-old son and his completely helpless one-year-old daughter."

  • Santa Saved Her

    From Xealaz:

    "I was Santa for a local children's theater last year. This exchange occurred.

    "Me: 'What do you want for Christmas, little girl?' 

    "Her: (mutters)

    "Me: 'Ho ho ho, I"m sorry dear, I can't hear you.'

    "Her: 'I want daddy to die.' 

    "Me: 'Oh... that's... that's not very nice.'

    "She - maybe seven years old - gave me the single longest, oldest, most world weary stare I have ever gotten - a look that said she wanted to cry, but had run out of tears long ago. The owner of that gaze had, it said, seen more shit than I ever world and had endured far worse than I ever could. I recovered quickly.

    "Me: 'Why do you want your daddy to die?' 

    "Her: 'I thought you knew everything.'

    "Me: 'No. I wish I did, but I only know if little boys and girls have been naughty or nice. Not adults.' 

    "Her: 'Well, my daddy shouldn't get anything for Christmas this year.' 

    "Me: 'Has he been nau- bad?'

    "She didn't answer, just looked fearfully away as she rolled up her sleeve, revealing a bruise in the unmistakable shape of a hand around her arm. It was an older bruise, yellow around the edges but purple in the middle.

    "I signaled my friend, who was in the role of an elf and watching the whole, to call the cops. The dad was arrested when he came to pick her up. Any doubt I had about her story were erased when he showed up drunk and attempted to deck the officer. He's still in jail now.

    "That year, for Christmas, Santa made sure daddy could never hurt that girl again.

    "The girl is doing fine, last I heard. She's still involved in the theater, and my friend (who was the elf in this story) says she's been happier and healthier than ever before.

    "The mother found me through my elf-friend and thanked us both. She's doing better too - it looks like it wasn't just the daughter that was getting abused - and finding the divorce to be very easy."

  • When Santa Delivers

    From jacobfreeman000:

    "Well, it was last year. I was 16 (young for Santa, I know, but no one else at the mall would do it), and this mom came in at the end of my shift. She explained that her daughter, who was about four, had been asking for her daddy to come home from overseas. Well apparently her father had been home for about two days, and her parents wanted to surprise her. She told me that I should make sure she was facing away from the little prop-house as he would be hiding behind it.

    "The next day, they came in and she came up and sat on my lap. She looked pretty worn down, most likely sad about her father. I said, 'Hello, what would you like for Christmas?' She said exactly what her mother said - 'Can you bring my daddy home?' I smiled, and snapped my fingers. He came out from behind the house and knelt somewhat behind her, a few feet away. I just pointed, and she ran to him and started sobbing. I looked in the crowd of parents and every single mother, and some fathers, were shedding some tears. I broke down, and I don't usually break down. It was the best thing I ever did/witnessed. I was employee of the month for the store I worked for."

  • Santa Knows Sign Language

    From JamesGoodall:

    "I wasn't a mall Santa, but in my Junior year of HS, my ASL III (my class was the first one to start the program, there were no higher classes) teacher asked me and my friend if one of us would be willing to be 'Deaf Santa' for a group of children at a nearby church. He couldn't, but I said I would. I'm pretty tall and weighed around 150lbs, so I looked ridiculous, stuffing the suit with pillows to look as close to Santa as possible. So disproportionate.

    "So I could sign pretty well, though my comprehension was pretty slow. Whatever though, I worked through it. I didn't have to do much. Kids came up, sat on my lap. I asked them what their name was, if they'd been good, the works. Then one of the adults would hand me the child's gift, I'd give it to them, quick picture, and move on.

    "Those kids were probably the nicest I've ever seen. No one complained or threw a fit. They were all just happy to have a Santa who they could talk to, and who could talk to them. F*ck, I almost cried just sitting there with them. I really wish I stuck to ASL. Three years later and I don't remember much at all of the language.

    "There was this one little sh*t though. He was the brother of one of the kids, and halfway through he decided to call out 'Hey, Santa!' Being someone who could hear, I instinctively looked up. Little f*cker started going around making a huge deal that 'Santa's not really deaf, he's fake, blah blah blah!' That freaked me out a bit so I had to quickly tell the kids that no, I wasn't deaf, but I had learned sign language because how else was I supposed to know who they were and what they wanted, or if they'd been naughty or nice, if I couldn't talk with them? That shut the kid up, but I still felt pretty bad for f*cking up my whole 'Deaf Santa' character.

    "All in all the event went well, and that's still one of the most memorable nights of my life."

  • When Santa Visits An Orphanage

    From occasionallyaduck:

    "I volunteered as a Santa before. I live in Japan, and we do this as part of a program for orphanages where we donate presents and time for a Christmas event for these kids.

    "Now for those who are thinking that it's Japan and kids wouldn't know or care, you are dead wrong. Christmas is huge here, and while it's ninety percent commercial, the standard image of Santa is something all kids know about. (Thanks Coke!)

    "Now I've done this a few times, but one day I show up for the event and I'm playing with this little boy, right about three-years-old. Later, I sneak off and put on the costume when they are playing a game.

    "Well, I sneak off, and we grab the bag of presents for all the kids with their names on it. This is obviously way more exciting for the little kids, because the older orphans know we can't get everyone expensive things. So, I plop down my jolly belly on Santa's chair, and the kids are floored. See, I went the extra mile and picked up a large container of ladies eyelash glue, and applied that stuff incredibly liberally to my face and eyebrows before sticking on a really convincing beard and eyebrows.

    "The first little boy walks up, and first thing he does is jump and pull the beard.

    "It holds.

    "His eyes go wide and he immediately starts apologizing in childish Japanese. I pat him on the head and tell him not to worry, and ask if he wants to help me. He's clearly the youngest child here, so I plop him on my knee, and start whispering the names to him so he can jump up and go grab the right kid and lead them up by the hand, while I get their presents.

    "It was the greatest moment ever, and when it was finally time for me to leave he was asking desperately Santa was gonna come back again. I said of course. He says that's good, because lots of times people don't.

    "Oh my changing room was full of tears that day... "

  • 'I'm Not Ready For Heaven Yet'

    From nonusual:

    "Walmart Santa reporting in here. I was not prepared for the things kids asked for from Santa. Kids asking me for their own bed because the floor was hard, for their parents to stop fighting so much, but one little girl hurt the most. She was adorable with pink bows in her hair and a little pretty pink dress. She hopped up on my lap and said 'Santa. all I want for Christmas is for my tests to come back negative because my mommy loves me too much for me to go to heaven yet' cue me biting my cheek hard as I could to try and not cry.

    "What am I supposed to tell this sweet little eight-year-old angel? I remember saying something like just be good for your mommy and Santa will do his best and also bring her some toys. I really hope I see her again this year as I still think about her from time to time. Besides that being Santa is a great experience and I love doing it every year."